Technical Support
If you are experiencing an issue you
require our help with, don't hesitate to contact us! We have a
guaranteed response time of 24 hours*; most questions/issues
are answered within 2-6 hours! Below you'll find all of our
support/contact information.
*guarantee assumes no error in delivery or on the server sent
to/received from. If you have not received a reply within 24
hours, you can contact us at our backup email:
support@whipsocket.com.
Technical Support
for Customers
Forums
|
submit a "trouble ticket"
|
FAQs
Before sending an email to support, please check the
forum and
the
FAQs to make sure your question has not already been answered.
If you can not find an answer, and are a current
customer of WhipSocket Technologies please send a
brief log into your billing/support center to
submit a "trouble ticket"
and make sure to include all details, including the exact
error you received or problem you are having, times
experienced, what you might have done to cause the problem or
fix the problem, etc.
Technical
Support/Questions for Non-Customers
Forums
|
support@whipsocket.com
|
FAQs
If you are a non-customer and have a question
regarding opening an account, or are having difficulties with
our site, please feel free to contact us at
support@whipsocket.com and we
will respond to your question within 12-24 hours.